PriorityConnect
PriorityConnect is the right choice for highly complex or mission critical processes that require the immediate attention of an automation expert when a problem occurs.
A PriorityConnect program provides priority phone support with an unlimited number of cases, exclusive On-line Case Management Tools, proactive case handling/follow-up, and software updates on disc or downloadable via the web. PriorityConnect also includes all DirectConnect features.
PriorityConnect features include:
- Priority-Access Phone Support (1 minute target response)
- Proactive Case Resolution
- Online Case Management Tools
- Seamless Field Service Dispatch
- Support Connection Subscription
- Priority On-line Support Requests
24x7x365 Phone Support, Dial-up Diagnostic Support
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